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MS office problem

cljones

Posted 8:37 am, 10/09/2008

Good call PK

pk

Posted 11:08 pm, 10/08/2008

I believe that .dll is owned by F-Secure, your antivirus product. Try either re-installing that after you tell Office/Word to repair itself. If that doesn't work, try a different antivirus program.

When swapping your antivirus software, make sure you remove the existing one, then reboot, then install the new one, then reboot - all while disconnected from the Internet - sometimes they will conflict.

cljones

Posted 11:06 pm, 10/07/2008

Although Open Office is a good program, I would not waste what you spent on MS Office.

Before you try reloading Office, please try this:
1. Click Start and choose "Control Panel" (it may be under "Settings")
2. Choose Add/Remove Programs. If you don't see that, in the upper left of the window, click "classic mode" then you should be able to find it.
3. Find the entry for Microsoft Office something something". If it is Office 2007, it might be listed as "2007 Microsoft Office something something".
4. You should have an option to Remove and/or Change. We want to change it. Under the change option should be an option for Repair which is what you want to do. You may need your CD's, according to the version of Office (especially if it is Office 2000).

After that finishes, hold down your Start button and hit the letter R. This will bring up a small window in the lower left of your screen. Type this in it: "chkdsk /f" and then hit enter. When you see the black box appear, hit Y and then hit enter. Now restart your computer and let it go through the check that it will do. It may take several minutes.

If this doesn't fix the problem, let us know.

Casey
Good luck

Satan

Posted 10:06 pm, 10/07/2008

an open source(free) office suite very similar to ms office

computerdummy

Posted 9:43 pm, 10/07/2008

what is that?

Satan

Posted 9:30 pm, 10/07/2008

the best i can tell you is try uninstalling and re-installing ms office if you have a disc or
try using http://download.openoffice....

computerdummy

Posted 9:25 pm, 10/07/2008

Hello,
When I close out of a MS office program, either by clicking the red x at the top or doing "file, exit" a box appears EVERY time with this message Microsoft office has stopped working Windows can check online for a solution to the problem and try to recover your information. Check onlie for a solution and close the program or close the program. Also, I clicked under problem details and here's what I get :


Problem signature:



Problem Event Name: APPCRASH



Application Name: WINWORD.EXE



Application Version: 10.0.6612.0



Application Timestamp: 40072c2b



Fault Module Name: fsgkiapi.dll



Fault Module Version: 6.60.12296.14989



Fault Module Timestamp: 44e05bd7



Exception Code: c00005



Exception Offset: 00005496



This doesn't hurt anything but it's really annoying! I've done all updates (including sp3 and the problem was occuring before I installed SP3!) Can anyone help?

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